Our return policy is simple and direct. Within 30 days
of receiving your order, you may return any item shipped by Herballoveshop.com
for a full credit or refund under any of the following circumstances:
- Item is in new and unopened condition with original packaging
- Item was received damaged or defective
- Incorrect item was shipped
We're sorry, but we do not accept returns of opened items or items
returned more than 30 days after delivery. Products cannot be returned
if the reason is that you do not like a particular flavor. Please
try samples of products from your local store to be sure you enjoy
a particular flavor.
Please contact our Customer Service specialist at [email protected]
and we are more than happy to assist you in returning your order.
In your email please include your name, order number, email, contact
phone number, and the reason you want to return each item (choose
one of the following):
"E" - Ordered the wrong item
"M" - Received an item that was not ordered
"S" - Did not like item or changed mind
"Q" - Item was damaged, defective, or missing parts
"T" - Item did not arrive in time
"O" - Other (please describe)
Our Customer Service specialist will reply to your message and,
if necessary, send you shipping instructions for returning the item(s).
We'll also provide free return shipping label if your return is
the result of our error. If your return is not the result of our
error, the shipping costs associated with your return will be deducted
from the amount of the credit or refund. Once your return has been
received, a credit or refund will be issued within 30 days and an
e-mail confirmation will be sent.
Damaged or Incorrect Items
In the event that any of your products arrive damaged, or you receive
the wrong item, please E-mail our Customer Service Department at
[email protected] within 48 hours. DO NOT DISPOSE OF ANY DAMAGED
PRODUCTS until you contacted Customr Service for instructions, as
we may require return of the damaged goods. In these situations
we will promptly send you replacement product and a pre-paid return
label to return the damaged or incorrect merchandise.
During the hot weather months, or anytime the temperature will
be above 70 degrees, we recommend you select the Express Shipping
Option for heat sensitive items. Please remember to take into account
the time in transit and possible path your package may take. You
don't want your package sitting in a hot shipping warehouse over
the weekend or on your hot porch waiting for you to come home. Please
make sure someone is available to accept your package when it arrives.
summertime months many products (such as bars) will melt if left
outside in the heat. If you will not be available to receive your
package(s), please leave instructions for the carrier to leave your
delivery in a cool area, at a neighbor’s house, or not to
deliver if no one is home. Our products are shipped in fresh condition
and stored in a climate-controlled warehouse. We cannot accept returns
for heat-damaged products.
Unopened products can be returned for a full refund of the purchase
price. Products must be sealed, unopened, and in original packaging.
Products must be shipped back to Herballoveshop at the customers'
expense. All merchandise must be insured properly by the customer.
Refunds will be issued upon receipt of the returned products. Shipping
charges cannot be refunded. If items are not insured properly and
get lost or damaged when returned, we cannot grant refunds. All
approved returns must be shipped back to the address listed on the
International Shipping Restrictions
It is the responsibility of our customers to make sure that they
are allowed to import nutritional supplements from the U.S. If the
Customs in your country returns your order to us, either because
you did not have the permission to import such supplements or because
such supplements are banned in your country, we will refund back
to your credit card minus the shipping charge. Shopping with Herballoveshop.com
SHIPMENT CONTRACT & TRACKING
We will charge you a fee of $5.00 to re-ship each and every
package that is either incorrectly addressed or re-routed back to
us due to customer error. We generate our shipping labels from the
information the customer provides us, so if you give us an incorrect
or incomplete address (incorrect zip code, missing apartment/suite/office
number/name, etc.) and your package is returned to us, you will
be charged $5.00 per package to have the package(s) re-shipped.
For customers who elect to cancel their returned orders, the order
will be subject to a 15% re-stocking fee. Shipping costs cannot
Herballoveshop.com is not responsible for any lost packages which
are incorrectly addressed due to customer error. Again, we generate
our shipping labels from the information the customer provides us,
so if you give us an incorrect or incomplete address (incorrect
zip code, missing apartment/suite/office number/name, etc.) and
your package is lost, Herballoveshop.com is not responsible.
If you contact us after your order has been placed regarding an
incorrect or incomplete shipping address, we will make every effort
to correct your information prior to your package being shipped.
However, once your package has been processed and shipped, we cannot
make address corrections to your package. If your package is re-routed,
returned or lost, all policies listed above apply. PLEASE TAKE CARE
TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.
All items purchased from Herballoveshop.com are made pursuant to
a shipment contract. All orders are shipped with a tracking number.
By placing an order with us, both parties (you and Herballoveshop.com)
agree to use the shipping company's tracking information as the
final determinant in assessing whether or not a package was delivered.
If we ship a package, and the tracking information shows that it
did not arrive to you, it remains our responsibility to get a replacement
package to you. If the tracking information shows that it was delivered,
then it was delivered. This contract commences at the time of shipment
and means that the risk of loss and title for such items pass to
you upon our delivery to the carrier. Please be sure that your address